A TRUE IT PARTNERSHIP

Total Network Peace of Mind

Your time is precious.

You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Do these issues plague your business?

No Technology Plan? Does your organization lack a strategy for how technology can best serve it into the future?

IT Budget Crunch? Under pressure to reduce IT costs, increase value or maximize profitability?

Management Struggles? Need to find a more efficient way to manage your company’s technology?

Program Advantages:

Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution

Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner

Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

ESTIMATE IT MANAGEMENT FEES FOR YOUR INFRASTRUCTURE

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Network Nodes

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Physical Servers

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Virtual Servers

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Desktops & Laptops

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Routers & Managed Switches

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Main Services

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Remote monitoring and support
(Included in Price)

Managed Antivirus & Web Protection
(Included in Price)

Patch Management
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Backup Includes 500GB Cloud Storage

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Backup Includes 100GB Cloud Storage

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Additional Services

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Risk intelligence analysis
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Barrera’s IT Corporation Terms and Conditions

 

Terms or Service | Customer Agreement | Refund Policy

 

Barrera’s
IT Corporation, which is referred to as BARRERAS IT CORP in this
document agrees to furnish web hosting and design services, software,
scripts among other services to the Customer, subject to the following
Customer Agreement (Terms of Service). Please be sure to read this
document in full before becoming a BARRERAS IT CORP Client. The
provisions of the Customer Agreement may be changed, at the sole
discretion of BARRERA’S IT CORP, at any time and without previous notice
to the Customer. Each Customer understands that changes by BARRERAS IT
CORP shall not be grounds for early contract termination or non-payment.

At BARRERA’S IT CORP, we value our customers and provide them with a
positive experience. To offer you the best possible service, all
customers need to follow the same rules and guidelines. These policies
are intended to make BARRERAS IT CORP service available to all our
customers as consistent and efficient as possible.

 

User-Supplied Content

All
services may be used for lawful purposes only. Through BARRERAS IT CORP
service, you may have access to networks, bulletin boards, web pages,
email, or other services that enable you to send or post materials
(“content”) and make that content available to others. You must not
submit, publish, or display on the network any defamatory, inaccurate,
abusive, obscene, infringing, or threatening content. In addition, you
may not submit, publish, or display any content that violates any US
Federal, State, or Local Law. You are solely responsible for the content
you make accessible through the BARRERAS IT CORP services. You may not
use the service to assist any other person or entity to violate any
Federal, State, or Local Laws, Ordinances, or Regulations.

BARRERA’S IT CORP is not obligated to monitor the network to examine
available content. You hereby acknowledge that if we are made aware of
content that is determined to be, in its sole discretion, unacceptable,
undesirable, offensive, indecent, obscene, excessively violent, or
otherwise objectionable, BARRERAS IT CORP has the right, but not the
obligation, to edit, remove, cancel service, or deny access to such
content. BARRERAS IT CORP may disclose any content or records concerning
a customer’s account as required satisfying any Law, Regulation,
Governmental Request, or Court Order.

Pornography and sex-related merchandising are prohibited on all BARRERAS
IT CORP hosting servers. This includes sites that may infer sexual
content, display nudity, or link to adult content elsewhere. This is
also true for sites that promote any illegal activity or content that
may be damaging to BARRERAS IT CORP servers or any other server on the
Internet. Links to such materials are also prohibited. In addition, any
site selling or promoting bulk email service is not allowed. Below are
some examples of non-acceptable content or links: Adult Sites – Any
erotic or pornographic material, links to adult sites, or advertisements
for adult sites. Pirated Software – Any software that is copyrighted
and not freely available for distribution without cost: i.e. ROMs, ROM
Emulators, and MPEG Layer 3 files (MP3s). Copyright Violations –
Violation of copyrights held by individuals and corporations or other
entities can result in civil and criminal liability for the infringer.
Hacking/Phreaking – Includes sites with material, links, or resources
for hacking, phreaking, viruses, anarchy, or any type of site that
promotes or participates in willful harm to Internet sites or providers,
sites that are Spoofing, sites that are negative or promote violence
against the USA, Political Sites that support any type of treason, acts
of war and negative views towards the United States. BARRERAS IT CORP
will not host any type of Political sites. Site that promote or take
part in illegal activity, sites that uses SPAM Mail. Any Violation of
the before mentioned BARRERAS IT CORP reserves the right to cancel the
service without notice and refund. If a Customer’s site violates any
Federal, State, or Local Laws, Ordinances, or Regulations, the
Customer’s information will be turned over to the proper agency.

 

Network Security

Customers
may not use the BARRERAS IT CORP network with an attempt to circumvent
user authentication or security of any host, network, or account. This
includes, but is not limited to, accessing data not intended for the
customer, logging into a server or account the customer is not expressly
authorized to access, password cracking, probing the security of other
networks in search of weakness, or violation of any other organization’s
Security Policy. Customers may not attempt to interfere or deny service
to any user, host, or network. This includes, but is not limited to,
flooding, mail bombing, or other deliberate attempts to overload or
crash a host or network. BARRERA’S IT CORP’s Hosting providers will
cooperate fully with investigations of violations of systems or network
security at other sites, including cooperating with Law Enforcement
Authorities in the investigation of suspected criminal violations. Users
who violate system or network security may incur criminal or civil
liability.

 

CGI Scripts and Server Resources

Customers
are free to use any CGI-Scripts provided with their account or add any
additional ones they require. Any CGI-Scripts deemed to be adversely
affecting the server performance or the network integrity may be shut
down without prior notice. CGI-Script sharing with domains not hosted by
BARRERAS IT CORP hosting providers is not allowed. Any website that
uses a high amount of server resources (such as, but not limited to CPU
time, memory usage, and network resources) will be given an option of
either upgrading their service level or reducing the resource used to an
acceptable level. Background Daemons in general are prohibited.
BARRERAS IT CORP will consider requests on a per application basis. If
allowed, extra charges will be assessed based on resource requirements
for system maintenance. BARRERAS IT CORP prohibits its customers from
operating IRC or IRC Bots on any of the servers in the BARRERAS IT CORP
Network.

 

Backups / Restores

As a courtesy,
BARRERAS IT CORP provides a backup service on all type hosting accounts.
You can request our administrators to run an out of schedule backup of
your site or any files for a one-time charge. Although BARRERAS IT CORP
tries to ensure these backups are complete and accurate, we cannot
guarantee data integrity. It is possible that a site and/or file may not
be able to be restored without our knowledge. BARRERAS IT CORP
recommends that the customer periodically and frequently backup their
site to their local computer. On most accounts there is a backup manager
that can assist you in this process. A backup may not be included with a
dedicated server type plan.

 

Commercial Advertising/Mass Mailings

You
must not use the BARRERAS IT CORP network, BARRERAS IT CORP equipment,
or any BARRERAS IT CORP email address about the transmission of spam,
flames, mail bombs, or substantially similar, unsolicited email
messages. Your domain may not be referenced as originator, intermediary,
or reply-to address in any of the above. This prohibition extends to
the sending of unsolicited mass mailings from another service that in
any way implicates the use of the BARRERAS IT CORP network, BARRERAS IT
CORP equipment or any BARRERAS IT CORP email address. A message is
considered unsolicited if it is posted in violation of a newsgroup
charter or if it is sent to a recipient who has not requested or invited
the message. For purposes of this provision, merely making one’s email
address accessible to the public will not constitute a request or
invitation to receive messages. If you are found to have spammed,
without warning, BARRERAS IT CORP reserves the right to disable your
domain. In addition, BARRERAS IT CORP may impose a $100 penalty for each
spam policy violation. BARRERAS IT CORP solely reserves the right to
refuse or cancel service to known spammers. Lastly, BARRERAS IT CORP
reserves the right to determine what violates this policy. As such, any
violation may result in cancellation of services without refund.

 

Distribution and/or Transmission of Obscene, Indecent Speech or Materials

Violation of Indecency and Obscenity Laws can result in criminal penalties.

 

Intellectual Property Rights

Material
accessible to you through BARRERAS IT CORP services may be subject to
protection under the United States or other copyright laws, or laws
protecting trademarks, trade secrets, or proprietary information. Except
when expressly permitted by the owner of such rights, you must not use
the BARRERAS IT CORP service in a manner that would infringe, violate,
dilute, or misappropriate any such rights, with respect to any material
which you access or receive through the BARRERAS IT CORP network. If you
use a domain name about the BARRERAS IT CORP service or similar
service, you must not use that domain name in violation of any
trademark, service mark, or similar rights of any third party.

 

Defamation

Defamatory speech distributed over the Internet can result in civil liability for the defamer.

 

Refusal of Service

BARRERA’S
IT CORP reserves the right at its sole discretion to refuse or cancel
service. Violation of any of BARRERAS IT CORP rules and regulations
could result in a warning, suspension, or possible account termination.
Accounts terminated due to policy violations will not be refunded.

 

Indemnification

Customer
agrees that it will protect, indemnify, save, and hold BARRERAS IT CORP
harmless from any and all stipulations, liabilities, losses, expenses,
and claims, as well as reasonable attorney’s fees assessed against
BARRERA’S IT CORP’s, its agents, customers, officers, employees, and
administration that may arise or result from any service provided or
performed or agreed to be performed or any product sold by its
customers, agents, employees, or assigns. Customer agrees to defend,
indemnify and hold BARRERAS IT CORP harmless against liabilities arising
out of: (1) any injury to person or property caused by any products
sold or distributed in association with BARRERAS IT CORP services; (2)
any material furnished by customer infringing or allegedly infringing on
the proprietary rights of a third party; (3) copyright violation and
any defective products sold to a customer from BARRERAS IT CORP
services.

 

Disclaimer

BARRERA’S IT CORP will not be
responsible for any damages your business may suffer. BARRERAS IT CORP
makes no warranties of any kind, expressed or implied, for services we
provide. BARRERAS IT CORP disclaims any warranty or merchantability or
fitness for a purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and all service interruptions caused by
BARRERAS IT CORP and its employees. BARRERAS IT CORP reserves the right
to amend or update these policies without notice. Failure to follow any
terms and conditions may result in account deactivation.

BARRERA’S IT CORP furthermore expects that its customers who provide
Internet services to others will fully comply with all applicable laws
concerning the privacy of online communications. A customer’s failure to
comply with those laws will violate this policy. Finally, BARRERAS IT
CORP wishes to emphasize that in accepting services, customers indemnify
BARRERAS IT CORP for the violation of any law or BARRERAS IT CORP
policy that results in loss to BARRERAS IT CORP or the bringing of any
claim against BARRERA’S IT CORP. This means that if BARRERAS IT CORP is
sued because of activities of the customer that violate any law, or this
policy, the customer will pay any damages awarded against BARRERA’S IT
CORP, plus costs and reasonable attorneys’ fees.

 

Network Uptime Guarantee

BARRERA’S
IT CORP’S Hosting provider servers connect to the Internet through
redundant high-speed connections on diverse backbones, ensuring data
delivery to the end user in the fastest, most efficient manner possible.
BARRERAS IT CORP guarantees a 99.9% uptime excluding scheduled
maintenance of 30 minutes per month with no prior notification.

 

Hardware Guarantee

BARRERA’S
IT CORP Hosting provider’s guarantees the functioning of all server
type leased hardware components and will replace any failed component at
no cost to the customer. Hardware repair/replacement will begin
immediately upon identification of the hardware failure and is
guaranteed to be complete within 2 hours of problem identification.
Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard,
NIC card, and other related hardware included under the server lease.
The time required to repair/replace hardware does not include software
reinstallation and/or data recovery from backup tapes/disks (time frame
depends on size of disk).

 

Refund Policy.

 

Hosting Services:

Refunds
can be requested within 48 hours of purchase for monthly hosting
subscriptions. Refunds can be requested within the first 30 days of
purchase for annual hosting subscriptions or higher. After 30 days, you
may request an in-store credit for any unused time remaining on your
annual plan. A cancellation request must be submitted through BARRERAS
IT CORP user’s client area explaining the reasons you are requesting
cancellation of service. Refund will be processed within 48 to 72 hours.
In no event, will you be eligible for more than one refund for the same
product. Domain names and their related services are not refundable.

 

Website Design Services:

BARRERA’S
IT CORP web design services are not refundable and are based on
contract. However, if at any time, you feel not satisfied and want to
exit the contract, you may do so. Your will be charged a calculated
pro-rated charge that covers services rendered up to the cancellation
time including but not limited to non-refundable deposits, products,
materials, graphic materials, purchased software and scripts, domain
names, etc.

 

Security Certificates:

Refund request
should be requested via BARRERAS IT CORP client area. Refund periods are
variable according to the certificate in question. Please refer to the
certificate order page description to verify the return period of SSL
Certificates.

 

Scripts and Software Applications:

The
scripts provided here and sold by BARRERAS IT CORP through electronic
download to customers are not refundable. BARRERAS IT CORP may, at its
sole discretion, allow refunds or free replacements if a download is of
less than appropriate quality. A cancellation request must be submitted
through BARRERAS IT CORP user’s client area explaining the reasons you
are requesting cancellation of service. Software license is provided
attached to the downloaded product. Please carefully read the license
terms on each case.

 

Claim Review Process

All claims must be made through our support page at www.barreras-it.com.
Claims will be acknowledged within three business days and reviewed
within ten business days of receipt. Upon coming to a decision, the
customer will be notified via email or at our support page whether the
appropriate service credit will be issued on the next invoice or reject
the claim by specifying the basis for rejection. BARRERAS IT CORP has
every right to reject any claim for credit.

 

Version: 3.0, Barreras’s IT Corp Services. 12/27/2016

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Program Features
24x7 Advanced Performance Monitoring
Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Scheduled Preventative Maintenance
Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security.
Monthly Network Health Review
Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
Security & Backup Management
Uses industry best practices to keep your environment secure, protected and available.
Real Time Optimization
Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.
Unlimited Remote and Onsite Support
Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support.

Managed Server

24×7 Advanced Performance Monitoring
Server Configuration Management
Key Application Maintenance
Microsoft and 3rd Party Patch Management
Real Time Server Optimization
Scheduled Preventative Maintenance

Managed Workstation

24×7 Advanced Performance Monitoring
Workstation Configuration Management
Microsoft and 3rd Party Patch Management
Real time Workstation Optimization
Scheduled Preventative Maintenance
Managed Network
Firewall Management & Maintenance
Router/Switch Performance Monitoring

Managed Backup

Backup Deployment and Configuration
Backup Performance Monitoring
Backup Software Updates
Scheduled Backup Jobs
Data Center Replication & Disaster Recovery Planning

Managed Support

Monthly Network Health Review
Unlimited Network, End-user and Network Support

Managed Security

Anti-Virus Monitoring and Management
Anti-Spam Monitoring and Management
Regular Vulnerability Scan & Report

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